Your cart (0)
Your cart is empty
Tax included and shipping calculated at checkout
Product Return Requests
You have 30 days from the date of purchase to make a return request. You can view our full return policy and view the steps to initiate a request below. If you have questions about our return policy, you can submit them using the form on this page.
RETAILERS: Product returns follow a different policy which is available from your account manager. Please contact them about our returns and inventory rebalancing program.
Products may be returned within 30 days of the original purchase.
To initiate a return:
- Log in to your account using the email address you used when you placed the order. (A verification code will be emailed to you)
- Select the order, and identify the items and quantities you wish to return
- Click Request Return to submit a request
We will review your request and approve your return within 24 hours.
To send product back:
If approved customers are responsible for paying the return shipping on the product. If you are returning because of a quality issue, this requirement may be waived by our customer service team. If you are exchanging a product, the replacement will be shipped to you free of charge.
If it's been longer than 30 days:
Call our customer service team at 1-877-383-3344 and we will assist you. There may be something we can do to help you out.
Please note Limited Edition and Sale products are not eligible for returns. You can read our full return policy here.
To initiate a return:
- Log in to your account using the email address you used when you placed the order. (A verification code will be emailed to you)
- Select the order, and identify the items and quantities you wish to return
- Click Request Return to submit a request
We will review your request and approve your return within 24 hours.
If the product was purchased within 30 days of the return request and it is still in new condition, you can be issued a refund.
If the return window has passed or there is an issue with the product our customer service team has other ways to help which may include exchanging the product or issuing a credit towards a new product.
You may be eligible to return product as part of our rebalancing program. Please contact your account manager or distributor and they will assist you.